The all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score®

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Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

Ready to turn real-time customer feedback into huge business impact?

Get The NEW Book of NPS to find out how.  

Download the eBook

NPS is trending towards a new reality — one that lets you listen and engage with your customers in a way that transforms how you make critical business decisions. 

NPS has the power to change how you sell, market and develop your product. As a result, you get to do great things like boost customer retention, dramatically reduce churn and see big revenue growth.

The Next NPS Evolution is Here

1,000,000+ NPS surveys a week for the world’s biggest brands (and some of the newest).

Introducing: The NEW Book of NPS

“A brand is not what you say it is. It’s what they say it is.”

- Marty Neumeier, The Brand Gap

In This eBook, you'll learn: 

  • A brief history of Net Promoter Score®
  • The basics of NPS
  • The difference between good and bad surveys
  • NPS best practices
  • The business impact of mobile NPS
  • How NPS affects your industry
  • And more

NPS Made Simple